California Legal Codes and Statutes

§ 53055

Added by Stats. 1992, Ch. 262, Sec. 1. Effective January 1, 1993.

Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following:

(a)Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling.
(b)Customer telephone and office hours; procedures for billing, charges, refunds, and credits.
(c)Procedures for termination of service.
(d)Notice of the deletion of a programming service, the changing of channel assignments, or an increase in rates.
(e)Complaint procedures and procedures for bill dispute resolution.

Cite this section

Cal. Gov. Code § 53055 (2026)
https://ca.codecond.com/codes/gov/title-5-local-agencies/division-2-cities-counties-and-other-agencies/part-1-powers-and-duties-common-to-cities-counties-and-other-agencies/chapter-1-general/article-3-5-cable-television-and-video-provider-customer-service-and-information-act/section-53055

Other sections in Article 3.5 - Cable Television and Video Provider Customer Service and Information Act

§ 53054§ 53054.1§ 53054.2§ 53055§ 53055.1§ 53055.2§ 53055.3§ 53056

This content is for reference, learning, and study purposes only. All legal text should be verified against the official California Legislative Information website, which is the authoritative source for California law. Data last processed: February 15, 2026.